Privacy policy

Who we are

GenTek Coatings Pty Ltd (ABN 48 694 275 762) makes and applies vehicle paint protection in Sydney. This policy covers the website at gentekcoatings.com.au, the assistant on it, our quote and contact forms, phone, email, SMS and WhatsApp. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Only what we need to quote, book and look after your vehicle:

• Your name, phone number, email address, and your suburb or postcode.
• Your vehicle's year, make, model, colour, registration number and VIN, its condition where you tell us, and any photos you send.
• What you asked for and what we said: form submissions, the messages you exchange with the assistant on this site, emails, SMS and WhatsApp messages, and notes from phone calls.
• Job records: what was applied, when, and the warranty issued.
• Website usage data through cookies and analytics: pages visited, device and browser, approximate location, and the campaign that brought you here.

We do not ask for and do not want payment card numbers through the website or the assistant. Payments are arranged directly with GenTek.

How we collect it

From you, when you fill in a form, use the assistant, call, email or message us. From Google, when you leave a public review. From our website analytics and advertising tools, which set cookies with your consent where the law requires it. From our CRM and messaging provider when they log a call or a message on our behalf.

Why we use it

• To answer your enquiry and give you a price.
• To book and carry out the job, at your address or at a workshop, and to keep the warranty record for the life of the warranty.
• To follow up an enquiry you started but did not finish, by phone, SMS, email or WhatsApp.
• To send occasional offers and news about GenTek's services where you have agreed to it, for example by ticking the box on a form or telling the assistant yes. Every message has a way to opt out, and you can also opt out by contacting us. We do not need your consent to contact you about a job you have booked or a warranty you hold.
• To run, protect and improve the website and the assistant, including reading chat transcripts to check the assistant's answers.
• To meet legal obligations, including consumer law and tax records.

The assistant on this site

The assistant is software. It answers from GenTek's own published information and can be wrong, and it is not a quote. What you type is sent to our AI provider to generate a reply and is stored with your enquiry so the specialist who follows up has the context. Do not type in payment details, passwords or anything you would not put in an email. If you ask for a person, the assistant offers Bob on WhatsApp during operating hours or takes your details for a callback.

Who we share it with

We do not sell personal information. We share it only with the people and services that help us do the job:

• Our CRM and messaging provider, which stores enquiries and sends the SMS and email you receive from us. Its servers are in the United States.
• Our website host and form service, and our AI provider for the assistant's replies. These providers may store data outside Australia, including in the United States. We choose providers with recognised security practices.
• Suppliers we bring in for part of your job, such as film, dash cam or membership providers, and only what they need to do their part.
• Google and other analytics or advertising platforms, in aggregated or pseudonymised form, to measure the website and our advertising.
• Professional advisers, and regulators or courts where the law requires it.

Reviews and photos

Reviews on this site are public Google reviews, shown with the reviewer's first name and, where the reviewer posted them, their photos. If your review or photo is on this site and you would rather it wasn't, email us and it comes down. Photos of your vehicle taken during a job may be used on our website and social media unless you ask us not to when you book.

Keeping it safe, and for how long

Your enquiry is held by us and by the providers above, on servers in Australia and in the United States. Where information is stored or handled overseas we take reasonable steps to see that it is treated consistently with the Australian Privacy Principles.

Access to enquiry and job records is limited to the people who need it. Enquiries and chat transcripts are kept for up to 24 months after the last contact, then deleted or de-identified. Job and warranty records are kept for the life of the warranty plus the period the law requires for business records.

Cookies

The website uses cookies for analytics and, where you consent, for advertising measurement. You can block cookies in your browser; the site still works. The assistant uses your browser's session storage to keep the conversation on screen as you move between pages, and it clears when you close the tab.

Your choices

• Ask us what we hold about you, and ask us to correct it.
• Opt out of marketing at any time: use the link or reply STOP in any message, tell the assistant, or contact us.
• Ask us to delete your enquiry. We may need to keep job and warranty records for the reasons above.
• Complain. Contact us first and we will respond within 30 days. If you are not satisfied you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We update this policy when our practices or the law change. The date at the bottom is the current version.