Questions, answered the way
we answer them on the phone

Both are GenTek formulations made in Sydney. Ceramic 9H is $795 with a seven-year warranty. Graphene Ultra 10H+ is $995, has graphene in the formulation for a slicker surface and deeper gloss, and carries a lifetime warranty. They are $200 apart.

If you're keeping the car, Graphene Ultra. If the car goes back at the end of a lease or you'll sell it inside a few years, Ceramic 9H is the better spend, and we'll say so.

Ceramic 9H is warranted for seven years and Graphene Ultra 10H+ for the life of the car with its original owner. That is the term GenTek writes on the warranty, not a marketing figure. Both are one application with nothing to top up.

It bonds to the clear coat and cures into a hard, slick sacrificial layer. Bird and bat droppings, insect etching, UV and tree sap work on that layer instead of the paint. Dirt and water have less to hold on to, so the car washes faster and holds its gloss between washes.

No coating is scratch-proof. GenTek coatings resist fine wash swirls and marring, and they enhance long-term gloss. Stone chips and scratches are excluded from every coating warranty on the market, ours included. If you're worried about these, ask about our Scratch & Dent membership.

Yes. A used car needs more preparation. If the paint needs correction beyond the machine polish that is included, we quote that separately before the work starts.

No. It is transparent. It adds depth and gloss, and it shows most on dark colours.

A machine polish is in every coating and every pack. It brings out the full gloss of the paint and the coating then seals the finish in. Paint correction, which removes swirl marks, light scratches and oxidisation, is a separate service, quoted when the car needs it.

You can buy a consumer kit. The difference is the preparation, which is most of the job: decontamination, clay bar and machine polish before anything goes on. A coating over unprepared paint seals the marks in. GenTek's coatings are applied only by GenTek specialists, and the warranty comes with that.

Pencil hardness, the scale coating makers use for the cured surface. 9H is the top of the standard pencil scale and 10H+ is GenTek's rating for the graphene formulation. It describes the layer's resistance to marring, not a promise that the paint cannot be scratched.

Ceramic 9H, seven years. Graphene Ultra 10H+, lifetime. Interior protection, ten years. Window tint, lifetime on the film. All active from the day of application.

The life of the vehicle while it is owned by the person who bought the coating. It ends if the car is sold or transferred. The full definition is on the warranty page.

No. The warranty is active the moment the job is complete. There are no yearly inspections and no reapplication fees.

Bird and bat droppings, insect etching, UV fading and oxidisation, and tree sap on the paint. Food and drink, sunscreen, makeup, and kid and pet stains on the interior. The exclusions, stone chips and scratches among them, are listed on the warranty page.

Alloy wheel protection is in every pack, and it makes brake dust let go with a normal wash. The wheels themselves are not covered by the paint warranty.

No. It is written to the original purchaser and ends when the car changes hands. The coating keeps doing its job for the next owner, the warranty does not follow it.

Yes. The first few weeks are the best window. The paint has had the least exposure, the preparation is at its lightest, and the coating goes onto the factory finish at its best. Dealer wash marks come out in the machine polish that is included.

Usually not. Dealer protection is often applied quickly in a pre-delivery department, sometimes over paint that has not been prepared, and the product isn't always named. A specialist prepares the paint first, applies a coating they can name, and tells you in writing what it covers.

Yes, after the machine polish, and after correction if the swirls are deep. We tell you before the work which it needs and what that costs. Coating over swirls seals them in, so we don't do that.

No, the paint is the same as any other car. A coating makes a hand wash quick and holds the gloss. Tesla, BYD, Zeekr, Polestar and Jaecoo are regular bookings.

Dark colours show the depth first. The gloss reads deeper and the swirls that would have appeared stay away. White and silver show it in how easily they clean. Every colour gets the same protection.

If the car carries kids, a dog, coffee or sunscreen, yes. It is $695 for the whole cabin with a ten-year warranty against food and drink, sunscreen, makeup, and kid and pet stains, and it is already in every GenTek pack. A new car gets the most out of it, because nothing is set in yet.

Fabric seats and carpet, leather seats and vinyl trims, each with its own product. The fabric protection coats the fibres, so a spill is easier to clean up, sunscreen and makeup wipe off leather, and vinyl stops holding grime.

No. The leather product protects the surface without changing the look, the feel or the smell. The fabric product is invisible once dry, and the vinyl product leaves a clean matte finish, not a shine.

Wipe spills when you see them and vacuum as normal. Use a mild interior cleaner and avoid bleach and solvents. There is nothing to reapply and nothing to inspect.

Yes. The seats and trim are cleaned first, and we'll tell you if a stain is already set. Anything present before the application is not covered.

The coating is cured when you get the keys. Give it a week before the first proper wash if you can; a rinse with plain water is fine before that. After the first week, wash as normal.

Use a pressure washer to remove the loose dirt first, then a two-bucket hand wash with car shampoo and a clean microfibre mitt, top to bottom, wheels with their own mitt. Dry with a plush microfibre towel rather than letting it air dry. A foam pre-wash makes it safer again.

A car parked outside, weekly or fortnightly. A car garaged overnight, every two to three weeks is usually enough. Remove bird droppings, sap and insects when you see them, whatever the schedule.

Touchless washes and a reputable hand wash are fine. GenTek's coatings resist the chemicals commercial washes use.

They wipe off far more easily on a coated car, and the coating is warranted against them. Remove them when you see them anyway. Left for weeks in the sun, anything will mark.

Dry the car after washing instead of letting it air dry, and avoid washing in full sun on a hot panel. Spots that do appear usually come off with the next wash. Stubborn ones lift with a decontamination wash.

Usually not. Reduced beading is nearly always contamination sitting on top of the coating, not the coating gone. A proper decontamination wash removes the build-up and the beading comes back. The coating keeps doing its job underneath either way.

Yes, from a dirty mitt, an old chamois or brush washes. The coating resists marring, it does not make bad washing safe. Swirls are not covered by the warranty, which is why the wash routine matters.

$595 including GST for the painted surfaces, with a lifetime warranty. Leather and vinyl care for the seat and panniers is $100 on top.

Painted tanks, fairings and side covers, tail sections, front mudguards, pannier paintwork and painted frames. Screens and matte finishes are discussed bike by bike.

No. The coating resists surface abrasion, bug residue and fuel splash. It does not stop a stone.